PROPERTY CARE
Give property maintenance a clear plan
Turn recurring issues and routine upkeep into a manageable service brief.
Lapisfra editorial · General planning guidance
Create a useful starting record
Begin with a list of the spaces, assets and systems for which the property team is responsible. Add available manuals, service records and the details of existing service providers. Note recurring issues and when they tend to occur. A simple, current record can make a maintenance conversation more focused than a long list of disconnected complaints.
Separate routine work from specialist work
Routine upkeep, inspection and specialist repairs should not be treated as interchangeable. Identify which activities are included in a proposed arrangement and which require a separate qualified service provider. Ask how findings will be recorded and how additional work will be approved. Where a fault affects immediate safety or use of the building, contact the appropriate responsible professional rather than waiting for a routine visit.
Review the arrangement over time
A maintenance plan should reflect how the property is actually used. Keep visit reports and approvals in one place, and review recurring issues with the service team. When occupancy, equipment or operating hours change, revisit the agreed scope. Clear records help future decisions about replacement, repair and renewal, while a defined scope makes it easier to understand the service being provided.
This is general information. Confirm technical, contractual and operational decisions with the professionals responsible for your specific project.